As we extend our warmest welcome to you, we believe that every aspect of your stay with us should be as comfortable and well-informed as possible. Our booking policy has been thoughtfully crafted to ensure that your journey with us is seamless and enjoyable.

Cancellation and No-show Policy:

We understand that travel plans can change, and unexpected circumstances may arise. Our Cancellation and No-Show Policy is in place to provide clarity and fairness to both our guests and our operations team. Here’s what you need to know:

• For 1-5 room nights: No refund if cancelled up to 1 day prior, 50% refund between 2-7 days prior, 100% refund beyond 7 days.
• For 6-10 room nights: No refund if cancelled up to 1 day prior, 25% refund between 2-7 days prior, 50% refund between 8-15 days prior, 100% refund beyond 15 days.
• For 11-15 room nights: No refund if cancelled up to 7 days prior, 25% refund between 8-15 days prior, 50% refund between 16-30 days prior, 100% refund beyond 30 days.
• For 16-30 room nights: No refund if cancelled up to 15 days prior, 25% refund between 16-30 days prior, 50% refund beyond 30 days.
• For 31-45 room nights: No refund if cancelled up to 30 days prior, 25% refund beyond 30 days.
• For room nights exceeding 45: No refund for any cancellations.

Please note any applicable taxes such as GST are non-refundable, hence the refund will be calculated based on the total amount excluding GST.

Please note that no-shows are completely non-refundable.

Refund Policy:

At Firebrick, we value transparency and aim to provide a clear refund process for our customers.

• Any refund request must comply with the terms and conditions outlined in our booking & cancellation policies.
• Refund amount will be calculated based on the total amount excluding Goods and Services Tax (GST). Please note that GST is non-refundable.
• Refunds are processed exclusively by our accounts department and are not handled at the front desk. This ensures accuracy and security in the refund process.
• Refunds will be issued solely through the original mode of transaction.
• Refunds can only be issued to the individual or company that made the initial deposit payment.
• Refunds to domestic bank accounts will typically be processed within 7 working days. Please note that the actual refund arrival time may vary based on banking procedures and other relevant factors.
• Refunds to international bank accounts will typically be processed within 10-14 working days. Please note that the actual refund arrival time may vary based on banking procedures and other relevant factors.

Check-in & Check-out Policy:

We want to ensure your stay is as smooth as possible, and our policy is designed to make your arrival and departure hassle-free. Here’s what you need to know:

• Check-in: Guests can check in at 1 PM.
• Check-out: Guests are required to check out by 1 1 AM.
• All primary residents must be at least 18 years of age to check in.
• We accept valid identification proofs such as Passport, Aadhar and Driving License.
• Please note that PAN cards are not accepted as a valid form of identification. Local IDs are permitted.
• For foreign national residents, it is mandatory to present a valid passport along with the required c Form.
• Pets are currently not allowed on the property. Additionally, private parties or events are not permitted without prior notification to the property manager.

Early Check-in is subject to availability and cannot be confirmed in advance.

• For residents checking in between 7 AM and 12 PM, a half-day charge will be applied.
• Residents checking in before 7 AM  will be charged for a full day.

Late Check-out is subject to availability and cannot be confirmed in advance.

• For residents checking out between 11 AM and 2 PM, a half-day charge will be applied.
• Residents checking out after 2 PM will be charged for a full day.

Child Policy:

At Firebrick, we warmly welcome residents of all ages, including children. To accommodate your little ones, please take note of our child policy:

• Children up to 5 years of age can stay with us at no additional charge, making your family getaway more affordable and hassle-free.

• Should you require additional bedding for your child, please be aware that availability is on a first-come, first-served basis, and the maximum capacity of a rollaway bed is one (1) per room.
• Please note that not all of our rooms can accommodate additional bedding. To determine if your room is eligible, we recommend reaching out to our Front Desk or Property Manager for more information.
• For children above 5 years of age, an additional fee will be applicable.

F&B Policy: 

Our F&B policy ensures a delightful dining experience for residents, maintaining high standards of service and quality.

• Residents are not allowed to bring outside food and beverages into the property or order food from outside the property.
• If you have allergies, sensitivities, or intolerances, please inform property management before your arrival.
• In-Room Dining: The last order for in-room dining is accepted until 10:30 PM.
• À la Carte Dining: Our à la carte dining service starts at 11:00 AM daily.
• Our weekly buffet schedule is as follows: 
  • Breakfast (Monday-Saturday): 7:30 AM – 10:00 AM
  • Breakfast (Sunday): 7:30 AM – 11:00 AM
  • Lunch(Saturday-Sunday): 12:30 PM – 03:00 PM
  • Dinner (Monday- Sunday): 7:30 PM – 10:30 PM

Smoking & Alcohol Policy:

Ensuring a safe and healthy environment, our policy strictly regulates smoking, drugs, and alcohol consumption:

• Smoking is prohibited in rooms, reception, lobby and basement. Smoking is only allowed in designated smoking zones such as the terrace and backyard.
• Drinking alcohol is prohibited in all public areas, including the lobby, hallways, basement and parking areas. Please consult the front desk regarding the consumption of alcoholic beverages within your room without disrupting the discipline of the property or other residents.

Laundry Policy:

At Firebrick, we provide two types of laundry services – Regular and Express.

Regular Laundry Service:

• Garments collected by 9 AM will be returned on the same day by 7 PM
• Garments collected after 9 AM will be returned on the next day by 7 PM

Express Laundry Service:

• Garments collected by 12 PM will be returned on the same day by 6 PM (this does not include dry cleaning).

Terms of Service:

• Each room is equipped with laundry baskets along with a price list for your convenience. The housekeeping team will present a list of items for your approval before collection. Once signed, alterations to the listed items cannot be accommodated.
• Laundry should not be left outside the door without informing the housekeeping team.
• Laundry charges will be in accordance with the pricing outlined in the provided room price list.
• The charges listed per linen item are for regular service. Express service incurs an additional 50% charge on the regular service price.
• Please provide special washing instructions for specific garments.
• Kindly check the pockets before sending laundry. Claims for the loss of items kept in pockets cannot be accepted.
• Liability for loss or damage during normal cleaning is limited to 5 times the cost of cleaning charges of the garment.
• We are not liable for shrinkage or colour bleeding due to inherent fabric defects or worn-out conditions.
• Payment should not be made in cash; charges incurred will be added to your room bill.

Booking Extension Policy:

We understand that sometimes you may wish to extend your stay, and we’re happy to assist you. 

• Extension requests are subject to room availability.
• Residents desiring to extend their stay must submit a request to the front desk at least one day in advance before their original check-out time.
• The rate for an extended stay will be determined based on the prevailing room rate at the time of the extension, which may differ from the rate at the time of the original booking.
• Payment for the extension period is required in advance. You can make this payment at the front desk or through the provided payment methods.
• If an extension is booked and paid for, any cancellation will adhere to the guidelines outlined in the cancellation policy.
• If you request for an extended stay in the same room that conflicts with a prior reservation, we may offer you an alternative room to minimise disruption. Your understanding and cooperation in such cases is greatly appreciated.

Room Upgrade Policy:                

We offer a comprehensive Room Upgrade Policy that provides our residents with the opportunity to enhance their stay with us.

• Residents are welcome to request room upgrades when making their initial reservation or during their stay.
• Room upgrades are subject to room availability and may be restricted, particularly during peak periods or when the property is operating near full capacity. We encourage residents to make upgrade requests in advance to enhance the likelihood of availability.
• To facilitate a seamless room upgrade experience, an upgrade fee will be charged, which depends on the difference in room category and the prevailing rates.
• All room upgrades are subject to the inclusion of relevant taxes and additional fees, which will be clearly detailed in your final bill.
• The cost of the room upgrade will be added to your final bill and is to be settled upon check-out.

Code of Conduct Policy:

Our Code of Conduct policy is designed to ensure a comfortable and respectful environment for all residents.

• For the comfort and aesthetics of all residents, please refrain from using the balcony for drying clothes.
• Be mindful of other residents’ privacy and comfort by avoiding disruptive behaviour, such as loud conversations or phone calls.
• Doors should be opened and closed quietly, and no congregating or running is allowed in terraces or alleys.
• Quiet hours are from 10 PM to 7 AM. Please maintain a respectful noise level, including TV volume, voices, and other devices. 
• Please maintain the property room in good condition and ensure cleanliness and hygiene. Residents may be held liable for any damage to property assets (except normal wear and tear).
• Illegal activities are not permitted in the property. The property may refuse service or evict residents for specific reasons.
• Use of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985, is strictly prohibited. Violators will be reported to the police and asked to leave the property.

Visitor Policy:

Our Visitor Policy is in place to strike a balance between ensuring the safety and comfort of all and allowing residents to receive their visitors. 

• Visitors are welcomed until 10 PM, allowing for a respectful environment that safeguards the privacy and comfort of our valued residents.
• For the security and safety of our community, all visitors are required to provide a government-approved photo identification to the property’s front desk before gaining access to resident floors or rooms.
• The property reserves the right to refuse entry to any visitor and may, when deemed necessary by management or security, ask any visitor to vacate the premises.
• Disruptive, inappropriate or disrespectful behaviour will not be tolerated, and any visitor engaging in such conduct may be asked to leave.
• Residents are accountable for the actions and behaviour of their visitors.
• Any damage to property cost by the visitor, will be the financial responsibility of the resident.
• Access to specific areas, such as private suites or certain facilities, may be limited or restricted for visitors. We kindly ask for your understanding and compliance with such restrictions.
• In consideration of health and safety, all visitors must adhere to any health and safety guidelines in effect at the time, including but not limited to wearing masks and maintaining social distance.
• Residents are encouraged to promptly report any concerns or complaints regarding visitors to the front desk or management for swift resolution. Your well-being and comfort are of utmost importance to us.

Lost and Found Policy:

At Firebrick, we understand the importance of personal belongings to our guests. While we strive to provide a secure environment, we cannot assume responsibility for any personal possessions lost, stolen or misplaced due to the acts or oversights of our guests.

• Do not leave personal items unattended in common areas. The property is not responsible for lost or stolen belongings.
• If you find lost items in common areas, please turn them in to the front desk.
• Any lost property discovered on the premises is meticulously logged and securely stored for a period of one (1) month.
• Perishable items found in rooms post-checkout are held only until the close of business on the same day.
• Guests can claim their lost items from the property by presenting valid identification. This verification process is essential to ensure that the belongings are returned to their rightful owners.
• Firebrick bears no responsibility for damage or loss of valuables left unattended inside vehicles.

Billing Policy:

We are committed to providing transparent and fair billing practices that prioritise your satisfaction and clarity in all financial transactions.

• To streamline the check-in process, we kindly request that full room payment be settled at the time of check-in. 
• All bills related to food, beverages, laundry or any other services availed during your stay should be cleared at the time of check-out.
• To ensure accurate billing and issuance of a GST (Goods and Services Tax) invoice, kindly confirm your GST number during the check-in process. Once provided, the GST number cannot be altered or changed after check-in. Please note that Firebrick cannot be held liable or provide indemnification for any losses incurred due to the failure to provide or update correct GST details in a timely manner.
• We do not accept checks, nor do we provide check-cashing services.
• In case of a conflict in the actual bill provided after the receipt of services, the terms of the bill will prevail.