Short Stay

At Firebrick Properties, we provide two types of laundry services: Regular and Express.

Regular Laundry Service:

• Garments collected by 9 A.M. will be returned on the same day by 7 P.M.
• Garments collected after 9 A.M. will be returned on the next day by 7 P.M.

Express Laundry Service:

• Garments collected by 12 P.M. will be returned on the same day by 6 P.M (exclusive of dry cleaning).

Terms of Service for Short Stays:

• The charges listed per linen item are for regular service.
• Express service incurs an additional 50% charge on the regular service price.
• Liability for loss or damage during normal cleaning is limited to 5 times the cost of cleaning charges of the garment.
• We are not liable for shrinkage or colour bleeding due to inherent fabric defects or worn-out conditions.
• While we take great care, minor tearing of clothes due to wear and tear may occur.
• Please provide special washing instructions for specific garments.
• Payment should not be made in cash; the amount will be debited to your room bill.
• Kindly check pockets before sending laundry.
• Laundry should not be left outside the door without informing the housekeeping team.
• Laundry baskets are available in each room; please fill in the list and drop it in the basket before requesting the housekeeping team to pick it up.
• Please specify the count of each article in the applicable column; unless we have your count, the management count is considered valid.
• All hanger items will be hung in the closet.

 

Long Stay

For long-term residents, laundry (washing and ironing) is included in the monthly rent.

Terms of Service for Long Stays:

• Liability for loss or damage is limited to 5 times the cost of cleaning charges of the garment.
• Laundry days are fixed for each room.
• Laundry will be collected once a week as part of the standard process.
• Special requests will be considered outside of the standard process.
• One cycle of the machine is reserved for each resident to avoid mixing of clothes.
• Laundry will only be picked up in the basket provided in each room, along with the laundry tag.
• The housekeeping team will cross-check details (room number, resident name, and article count) on the laundry tag before pickup.

Laundry Collection Days:

• Ground Floor (3 rooms): Laundry collection is scheduled for Tuesdays.
• 1st Floor (3 rooms): Laundry collection is scheduled for Wednesdays.
• 1st Floor (3 rooms): Laundry collection is scheduled for Thursdays.
• 2nd Floor (2 rooms): Laundry collection is scheduled for Fridays.

Additional Guidelines:

• Laundry picked up will be returned to residents by 7 P.M. the next day.
• Special requests for additional pickup or delivery times can be made to the housekeeping team.
• Please cross-check for shrinkage and colour bleeding due to fabric defects or worn-out conditions.
• Slight fabric wear and tear may result in minor tearing of clothes.
• Special washing instructions should be provided for specific garments.
• Cash payments are not accepted for laundry services.
• Residents are requested to check pockets before sending laundry.
• Laundry items should not be left outside the room’s door without prior notification to the housekeeping team.
• Laundry baskets are available in each room; please fill in the details on the laundry tag and drop it in the basket before requesting the housekeeping team to pick it up.
• Management counts are valid unless you provide a count.
• No claims will be entertained for the loss of articles due to fire, theft, burglary or damage to garments that cannot withstand normal cleaning.
• All garments will be returned folded to the residents unless otherwise requested.